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Work with  Distributed Power Australia  – DPA Solar

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Sales Support Officer - Renewable Energy DPA Solar Pty Ltd

Sales Support Officer – Renewable Energy

MelbourneCBD & Inner Suburbs
Administration & Office SupportClient & Sales Administration
$55,000 – $64,999

Full time

About us

DPA Solar is a small and dynamic wholesale/distribution company with a team of 8 people. We support and sell solar and battery storage equipment to off-grid electricians, major electrical wholesalers and industry partners. We represent global leading brands such as Selectronic, Schneider Electric, Victron, Outback, SimpliPhi Power, Fronius, PowerPlus Energy, Discover and Pylontech.  

Because we’re a small team we’re looking for someone who is willing to help with all aspects of our business from answering technical questions, pre-sales support and processing order to sometimes helping out in the warehouse.

The role includes a focus on internal customer support plus broader responsibilities across the business. We’re seeking a candidate looking for a multi-tasking role in a growing dynamic industry. We are currently based in Port Melbourne and we require the candidate to predominantly work at the office, not working remotely. 

You will receive hands-on training in-house plus the chance to attend external industry training sessions.

What’s in it for you

  • Permanent position for the right candidate
  • Centrally located in Port Melbourne
  • Small friendly team
  • Work-life balance – weekends are yours!
  • Be part of the emerging renewable energy industry, working towards net-zero
  • Learn from experienced industry participants
  • Opportunity to upskill and diversify

 

Primary Roles

Manage technical trouble shooting and fault finding reports from the field for our off-grid inverter/charger battery systems. Developing and managing DPA’s repair centre facility.

Using our Unleashed computer system to manage orders and track customer details.

Taking general enquiry phone calls (Price & Availability), working through equipment/order parts requirements

Helping out in the warehouse, providing support to the warehouse manager, creating picking lists, checking orders etc

Secondary Roles

Promptly entering customer orders that are either: received online, via email and over the phone, checking availability and confirming by email

Creating formal quotes and converting them to invoices

Utilising Xero & Unleashed for order processing and Microsoft Word, MS Excel as required

Assistance with, and presence at trade shows

Updating of information in company computer systems 

About you

Candidates may have a background in solar/battery storage or similar renewable energy field, may have TAFE or university qualifications in electronics/electrical or Renewable Energy

Candidates must be self-starting, self-managed, able to manage their own deadlines, KPI’s

A forklift and/or car driver’s license may be useful but not mandatory

Desirable skills and attributes

Strong interpersonal skills, computer skills, technical sales and an understanding of solar and battery storage technologies

Assessment Criteria

To respond to this role, you will need to submit the following as a minimum in pdf format:

FORMAL COVER LETTER – provide a short background summary, and why you are the outstanding applicant for this role.

RESPONSE TO ASSESSMENT CRITERIA

Please provide a short description of your current experience or skills that relate to each of the points below. If you don’t have exact experience, that’s ok, but please outline similar experiences that you may have.

1  INTERPERSONAL SKILLS

Ability to get along with fellow staff members and customers

Enthusiasm and ability to self-manage deadlines, KPI’s, targets and role

Problem solving and technical abilities in renewable energy

Organisational skills to ensure information is kept in an organised manner

2  TECHNICAL KNOWLEDGE OF SOLAR AND BATTERY SYSTEMS

Outline any experience or understanding you have of the solar industry that relates to this role, and or battery storage.

If you don’t have direct experience, please outline similar technical knowledge that you think may be similar.

3  COMPUTER SKILLS

Microsoft skills:  Outlook, Word, Excel

Ability to quickly learn computer ERP systems such as Xero and Unleashed (current experience in these programs is not necessary but experience with similar programs is useful)

Other – please outline evidence of understanding of how to enter settings into other computer equipment such as solar inverters, or other electronic equipment

4  SALES EXPERIENCE  (not mandatory)

Please outline any sales experience you have

Ability to manage a range of tasks that could include creating quotes or invoices, through to resolving customer problems

5  WORK HISTORY.  Please attach a list of previous work history, qualifications etc

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